FAQs

Care instructions vary per product and are sent on the packing slip. Please read and follow care instructions carefully. Products are not returnable because care instructions were not followed.

Custom and personalized orders welcome! Custom orders are final sale.

Sizing of products are in the description. Toddler, Youth, & Adult sizes are ‘one size fits most’. If you have questions about sizing please message us. I will gladly send exact measurements. Custom sizing may be available, depending on the product. Returns are not accepted for purchase of wrong size. Please send a message with sizing questions before purchase.

Product can NOT be returned for the following reasons: the customer ordered the wrong size, color, shape, or material.

Masks can NOT be returned. Due to the nature of the product, masks are final sale and no exceptions. Please read the full product description, shop policies, FAQ and message us questions before ordering.

Products are shipped through USPS. Yellow Birdie is not responsible for shipping issues once it in possession of USPS.